Frequently Asked Questions
Find answers to common questions about our services
General
What services does Balloons n Ribbons offer? ▼
We create balloon buckets, room decorations, surprise setups, flower and balloon combinations, personalized gifts, and custom celebration décor across Delhi NCR.
Which occasions do you cater to? ▼
We cater to birthdays, anniversaries, proposals, kids' celebrations, baby showers, Mother's Day, Valentine's Day, corporate events, and custom surprise moments.
Customization
Do you provide customized designs? ▼
Yes. Most of our offerings are customizable in terms of colors, themes, messages, photos, and add-ons to suit your occasion.
Delivery & Service Areas
Which locations do you serve? ▼
We deliver and set up across Delhi NCR, including Gurugram, Noida, Faridabad, Ghaziabad, and nearby areas.
Do you offer same-day delivery or setup? ▼
Same-day delivery or setup may be available depending on the service and booking time. Early booking is recommended for better availability.
Pricing & Setup
Is setup included in the price? ▼
Some services include setup, while others are delivery-only. Each service or product page clearly mentions the setup details.
Booking & Orders
How do I place an order? ▼
Orders are placed through WhatsApp. Share your selected service or product, preferred date and time, location, and customization details, and our team will assist you.
Do I need to pay in advance? ▼
Advance payment may be required to confirm bookings, especially for customized or setup-based services. Payment details are shared during confirmation.
Can I book without finalizing the design? ▼
Yes. You can share your budget, occasion, and preferences, and we will suggest suitable design options.
Product Information
What is included in balloon buckets? ▼
Balloon buckets may include balloons, flowers, chocolates, teddy bears, photos, and personalized messages, depending on the chosen design.
Customization
Can I add photos or personal messages? ▼
Yes. Photo inserts and personalized messages are available for many products and surprise setups.
Product Information
Are the product images shown real? ▼
Yes. Most images displayed on our website and gallery are from real customer orders and actual setups.
Booking & Orders
Can I modify my order after booking? ▼
Minor changes may be possible if requested in advance. Last-minute or major changes depend on availability.
Policies
What is your cancellation policy? ▼
Cancellation and refund policies vary based on the service and timing. Please refer to our policy page or confirm details during booking.
Support
How can I contact support? ▼
WhatsApp is the fastest way to reach us. You can also call us during business hours for urgent assistance.
General
Why should I choose Balloons n Ribbons? ▼
We focus on thoughtful designs, timely delivery, genuine customization, and creating memorable celebration experiences.
Corporate Events
Do you handle corporate or bulk orders? ▼
Yes. We provide customized solutions for corporate events, employee celebrations, and bulk gifting requirements.